Citation: M. Calabrese, V. Di Lecce, D. Soldo: On Designing Task-Oriented Intelligent Interfaces: an E-mail Based Design Framework, Published in LCNS/LNAI, Advanced Intelligent Computing Theories and Applications With Aspects of Artificial Intelligence, 2010, Volume 6216/2010, 229-239, DOI: 10.1007/978-3-642-14932-0_29, ISBN: 978-3-642-14931-3
Abstract: This paper presents a design framework for building intelligent interfaces using e-mails to dialogue with human users in task-oriented settings. In particular, the proposed approach is pursued from the pattern recognition standpoint. Human-computer interaction (HCI) is faced as a classification process where the input data is represented by the user query written in natural language and the output is represented by the most likely classes of system services with a certain degree of match. In case of partial matching, the system instantiates a dialogue with the human user, attempting to disambiguate the meaning of the written text in the context of system services. A case study is reported and preliminary results are commented.
Keyword: HCI, word sense disambiguation, pattern recognition